| Bridges Mental Health Ombuds Service |
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| 360-692-1582 Toll free:1-888-377-8174 Fax: 360-613-1852 or write:Bridges Mental Health Ombuds 9004 Washington Ave NW, Silverdale, WA 98383 |
| What is the Ombuds Service? The State of Washington has established an independent Ombuds service to receive complaints and grievances from publicly funded mental health consumer. Complaints may be made by consumers, their families or others. What is the Purpose? The Ombuds receives complaints concerning quality of service and consumer satisfaction and assist in resolving them quickly and confidentially. The Ombuds' primary goal is to help providers and consumers work together to ensure dignified, quality service. Who is Eligible ? Residents of Clallam, Jefferson and Kitsap Counties who are eligible to receive or are receiving, publicly funded mental health services may use the Ombuds service. Concerns or questions from family members and other interested parties may also be directed to the Ombuds. Are There Fees? There are no fees associated with this service. What Can The Ombuds Do For Me? * Listen to your problems as it pertains to services at a publicly funded mental health agency. * Analyzed what is involved and help you determine an appropriate solution. * Investigate facts, records, laws, policies and procedures. * Provide assistance in resolving the problem on an informal level, if possible. * Assist you in the complaint and grievance process. And, if necessary, follow through to see that the complaint is resolved and that you are kept informed of the process. * Provide information on resources and consumer rights. * Recommend changes to correct a problem or prevent future occurrences. * Maintain confidentiality. Client Rights * Be treated with respect, dignity and privacy * Develop a plan of care and services that meet your unique needs * Services of an interpreter * Refuse and proposed treatment * Receive care that does not discriminate against you, and is sensitive to gender, race, national origin, language, age, disability and sexual orientation * Be free of any sexual exploitation or harassment * Review your clinical record and be able to add an amendment * Receive an explanation of all medications prescribed * Confidentiality * Make an advanced directive, indicating your choices and preferences regarding your physical and mental health treatment * Appeal any denial, termination, suspension, or reduction of services and to continue to receive services at least until your appeal is heard by a fair hearing judge * If you are Medicaid eligible, receive all services that are medically necessary to meet your needs. You have a right to a second opinion * Lodge a complaint with the ombuds, RSN, or provider if you believe your rights have been violated and be free of retaliation or the threat of retaliation What can't the Ombuds service do? Provide mental health counseling or case management services. Obtain information on your behalf without your written consent. Ensure any specific outcome. Give legal advice or act as your attorney. Enforce a recommendation. What can you do to help the ombuds resolve your concern or complaint? Be prepared to tell the who, what, where and when of the problem. Supply any written information you may have to the Ombuds. Consider what would be a fair resolution. What is it you want from the provider? Keep the Ombuds informed of how you can be helped and where you can be reached. |
| A partnership between Dispute Resolution Center Of Kitsap County and the Peninsula Regional Support Network |
| Serving Clallam, Jefferson and Kitsap Counties ombuds@kitsapdrc.org |